Thank you for purchasing from Shiko Trading. We value your satisfaction and are committed to providing quality vehicle spare parts. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days from the date of purchase. To be eligible for a return, the spare part must be unused, uninstalled, in the original condition you received it, and in its original packaging with all labels intact.
Refunds
Once we receive and inspect the returned item, we will notify you of the refund status. If approved, a refund will be issued to your original method of payment, excluding the shipping charges.
Exchanges
If you need to exchange a spare part for a different model, size, or compatible item, please contact our customer support team within 14 days of receiving your order. We will guide you through the exchange process.
Non-Returnable Items
The following items are not eligible for return:
Electrical components once installed or connected
Custom-ordered or special request parts
Opened lubricants, fluids, or chemicals
Items damaged due to improper installation or use
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately. We will arrange a replacement or issue a refund based on availability and your preference. Proof of damage (e.g., photos) may be required.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective part). In such cases, we will provide a prepaid shipping label.
Processing Time
Refunds and exchanges are processed within 5–7 business days after we receive the returned item. Refund timelines may vary depending on your payment provider.
Contact Us
If you have any questions, please reach out to our support team via our website or email us at [email protected].
