Thank you for shopping at Shiko Trading. We value your satisfaction and strive to offer the best online shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status. If approved, a refund will be issued to your original method of payment, excluding the shipping charges.
Exchanges
To exchange an item for a different size, color, or style, please contact our customer support team within 14 days of receiving your order. We’ll provide guidance on how to proceed with the exchange.
Non-Returnable Items
The following items are not eligible for return:
Gift cards
Downloadable products
Personalized/custom-made items
Perishable goods
Damaged or Defective Items
If your item arrives damaged or defective, please reach out to us immediately. We will arrange for a replacement or issue a refund based on availability and your preference.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item or defective product). In such cases, we will provide a prepaid shipping label.
Processing Time
Refunds and exchanges are processed within 5–7 business days after we receive your returned item. It may take additional time for the refund to reflect in your account, depending on your payment provider.
Contact Us
If you have any questions, contact our support team via our website or email us at [email protected].
